Grievance Redressal

At Vivekananda Hospital, we are committed to delivering safe, transparent, and patient-centric healthcare. We value your feedback and take every concern seriously to ensure continuous improvement in our services.
If you have a complaint, concern, or suggestion regarding any aspect of our services, you can raise it through our Grievance Redressal System.

How to Register a Grievance

Patients, attendants, or visitors may register grievances through the following channels:

• Help Desk / Reception: Submit your complaint in writing at the front desk.
• Grievance Officer: Contact the designated officer available during working hours (10 AM to 6PM except Sundays & holidays).
• Suggestion / Complaint Boxes: Drop written feedback at boxes placed in key hospital areas.
• Phone: +91 8145066884
• Website: Complaint Now

Process of Grievance Handling

1. Acknowledgement – Every grievance is acknowledged within 24 hours (working days only).
2. Review & Investigation – The Grievance Redressal Committee/Officer investigates the concern in detail.
3. Resolution – A fair and transparent resolution is provided within a reasonable time frame, depending on the nature of the grievance. (TAT is 48 hours to 72 hours)
4. Feedback – The complainant is informed of the resolution, and follow-up action is taken if required.