Admission Process

At Vivekananda Hospital, we ensure a smooth, transparent, and patient-friendly admission process.

Modes of Admission

• Direct Admission from OPD (Appointments / Walk-in)
• Planned / Elective Admission
• Emergency Admission (24x7)
• Cashless / Insurance-based Admission

Admission from OPD

Patients are allocated wards or rooms based on preference and medical condition:

• General Ward (Economy)
• Private Ward (Single)
• Deluxe Cabin
• Platinum Cabin
• ICU

Emergency Admissions

• Available 24x7, including holidays.
• During OPD hours, non-critical cases are redirected to OPD.
• During Emergency, patients are assessed and stabilized by the Emergency Medical Officer (EMO) before registration with a UHID number.
• Emergency patients may be kept in the Emergency Department for up to 2 hours, after which they are shifted to wards/ICU if needed.
• Relatives are guided to complete IPD paperwork while immediate treatment continues at Emergency.
• All emergency admissions are logged in the Emergency Register and updated in the IPD register if converted.

Patients with Cashless Services (Insurance/TPA)

• Consultant authorizes the pre-authorization form, submitted to the TPA.
• Planned cases: approval takes 24–48 hours.
• Emergency cases: approval confirmed via phone for immediate treatment.
• If authorization is denied, patients may opt for self-payment and claim reimbursement later. All assistance will be provided to patients for reimbursement.
• For any assistance, contact our dedicated insurance / TPA helpline.

Deposit & Credit Patients

• A minimum deposit is collected at the time of admission, depending on the bed category and clinical condition.
• In emergencies, low-deposit admissions may be allowed with required formalities.
• Credit/insured patients must provide:
  • Authorization letter from employer/insurer
  • Valid ID/health card

Special Cases

• Unidentified Patients: Admitted under “Unknown” ID until identified; police informed if required
• Foreign Nationals: Registered with FRRO via Form C within 24 hours (passport, visa, immigration stamp, and photo required)